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1. Telecaller – Job Description
Role Summary:
The Telecaller is responsible for contacting potential customers over the phone, explaining products or services, and generating leads or appointments.
Key Responsibilities:
- Make outbound calls to potential customers using provided data
- Explain company products/services clearly and politely
- Answer basic customer queries
- Generate leads or fix appointments for the sales team
- Maintain call records and update customer information
- Follow call scripts and communication guidelines
Skills & Requirements:
- Overall 1-2 years of experience
- Good communication skills
- Basic computer knowledge
- Ability to speak clearly and confidently
- Customer-friendly attitude
2. Business Development Executive – Job Description
Role Summary:
The Business Development Executive is responsible for identifying new business opportunities, building client relationships, and supporting revenue growth.
Key Responsibilities:
- Identify and reach out to potential clients
- Present company offerings to prospects
- Generate leads and convert them into business opportunities
- Build and maintain strong client relationships
- Coordinate with internal teams to ensure smooth execution
Skills & Requirements:
- Overall 8-10 years of experience ; 4-5 years in event management
- Strong communication and negotiation skills
- Ability to understand client needs
- Basic knowledge of sales and marketing
- Self-motivated and target-oriented
3. Operations Manager – Job Description
Role Summary:
The Operations Manager oversees day-to-day operations, ensures smooth workflow across teams, and supports efficient delivery of services.
Key Responsibilities:
- Manage daily operations and internal processes
- Coordinate between departments (sales, marketing, support, etc.)
- Monitor project timelines and deliverables
- Ensure process compliance and quality standards
- Prepare operational reports and performance updates
- Resolve operational issues and improve efficiency
Skills & Requirements:
- Overall 4-5 years of experience
- Strong organizational and leadership skills
- Ability to multitask and manage teams
- Problem-solving mindset
- Good communication and coordination abilities
4. Client servicing
Role Summary:
The Client Servicing Executive acts as the primary point of contact between the company and its clients, ensuring smooth communication, timely delivery of services, and high client satisfaction.
Key Responsibilities:
- Serve as the main liaison between clients and internal teams
- Understand client requirements and communicate them clearly to relevant teams
- Coordinate project timelines, deliverables, and approvals
- Ensure campaigns/projects are executed as per agreed scope and timelines
- Handle client queries, feedback, and concerns professionally
- Prepare reports, presentations, and status updates for clients
- Maintain strong, long-term client relationships
Skills & Requirements:
- Overall 5 years of experience ; 3-5 years in event management
- Strong verbal and written communication skills
- Good coordination and follow-up abilities
- Client-focused and solution-oriented mindset
- Ability to manage multiple clients or projects simultaneously
- Basic understanding of marketing or service delivery processes